Security questions for password reset

My mother and I are trying set up the Photo app to automatically import photos from her phone. Since my father died in June, she has been using her phone much more, including the camera. At family gatherings she takes photos of people, couples, and families. They are some of the best photos, since we are at our most beautiful when smiling at someone we love dearly.

We are trying to log into the iCloud account set up by my father, using Apple’s iForgot service — an unfortunate and insensitive name for our use case.

Our tendency to push edge cases to the margins of interaction design has painful consequences—in this case, after my father died.

Read Design for when there is no “later” on Medium.

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