Putting Lipstick on a Pig

I recently took a trip that involved multiple hotel stays. One of the hotels reminded me of a certain type of internet experience. The hotel described itself as a luxury hotel, and indeed it had the amenities of luxury — the plush white robes waiting in the closet, the thick towels, the Gilchrist & SoamesContinue reading “Putting Lipstick on a Pig”

Web Emergency Plan

In light of events affecting campuses in past years, including Hurricane Katrina and the tragedy at Virginia Tech, many colleges and universities have developed protocols for managing emergency situations. The web is a key component in emergency management as a tool for notification, instruction, and communication. As a masterful worrier and contingency planner, I wasContinue reading “Web Emergency Plan”

Web design articles for Peachpit

Peachpit is one of the most well known publishers in the design and technology industry. In particular, their New Riders imprint is the stomping group for the field’s most prominent experts, through the “Voices That Matter” series. I have had the honor and privilege of publishing a book, Access by Design, and many articles underContinue reading “Web design articles for Peachpit”

Dartmouth Hitchcock Medical Center

I have consulted on a number of projects for the Dartmouth Hitchcock Medical Center, or DHMC. These projects have been great learning experiences for me. Unlike many organizations, DHMC is committed to user-centered design. I was given support for user research, both with resources and timelines. And most importantly, when it came time to makeContinue reading “Dartmouth Hitchcock Medical Center”

Arts at Dartmouth

The Arts at Dartmouth website is an effort to provide a consolidated view of arts-related activities and opportunities at Dartmouth. The site is aimed at prospective students who are interested in incorporating the arts into their college experience. But the site also serves current students and the Upper Valley community who are interested in participatingContinue reading “Arts at Dartmouth”