Curriculum Vitae

Profile

  • Over 20 years of experience employing design to help people succeed in using information and communication technologies. Recognized international leader in applying universal design principles to website design.
  • Domain expert in best practices for universal usability.
  • Ability to successfully lead and accomplish cross-group initiatives with multiple stakeholders.
  • Collaborative and team-oriented management approach based on transparency and integrity.
  • Strong strategic analysis skills. Self-motivated, user-oriented. Excellent written and presentation skills.

Current Employment

Director, Accessible User Experience and Design

  • The Paciello Group (TPG), Nashua, New Hampshire, USA
  • April 2013–present
  • Provide overall leadership for user research, usability, and user experience design efforts within TPG.
  • Promote and extend current usability activities, complementing technical accessibility guidance with best practices for providing accessible user experiences.
  • Provide strategic consulting on implementing accessibility within organizations.
  • Provide outreach, training, and guidance on Accesible UX guidelines and methods.

Web Consultant

Previous Employment

Web Strategy Project Lead

  • Harvard University, Cambridge, Massachusetts, USA
  • June 2012–March 2013
  • Lead for digital strategy and user experience design for the Harvard Web Publishing Initiative (HWPI).
  • Worked with HWPI colleagues to chart a course to success for the initiative, defining strategy and UX design requirements for developing a centralized web publishing framework to support department web publishing needs.
  • Created design specifications, wireframes, and workflows to support accessible and enjoyable user experiences, supporting quality and compliance with University guidelines and best practices.

Director, Web Strategy, Design, and Infrastructure

  • Dartmouth College, Hanover, New Hampshire, USA
  • September 2007–August 2011
  • Provided overall leadership for the Dartmouth College web site, including design, architecture, accessibility and usability, standards, policies, application development and deployment, and infrastructure.
  • Developed overall strategy for the Dartmouth web environment and maintained the College’s web master plan.
  • Developed policies and procedures to support the College’s web strategy, such as social media, media publishing, and interaction guidelines.
  • Convened web governance committees for the College, including the Web Strategy Advisory Committee.
  • Designed key web sites and web applications, such as the Dartmouth homesite, Undergraduate Admissions, Dartmouth Daily Updates, Arts at Dartmouth, Hopkins Center for the Arts, and Forever New: A Ten-Year Report.
  • Promoted institutional participation and innovation with social media websites, including Dartmouth’s YouTube channel and Dartmouth’s Facebook page.
  • Provided essential web infrastructure to support the communication needs of the College, including search service and the web emergency plan.
  • Participated on the senior management team for both Computing Services and the Office of Public Affairs, reporting to the Vice President for Information Technology/CIO and the Vice President of Communications.
  • Managed the Web Services department, providing web design, development, and hosting services to the campus.
  • Oversaw the Media Production Group, offering media production, editing, and distribution services.
  • Promoted the application of new web technologies to support the mission and goals of the institution.
  • Promoted campus-wide adoption of best practices for web design through guidelines and outreach.

Senior Instructional Designer

  • Dartmouth College, Hanover, New Hampshire, USA
  • March 1996–September 2007
  • Assisted faculty in creating and using computer-based curricular resources in support of learning, with a focus on web design and development, usability, and accessibility. Managed the development of web applications and web sites, including several redesigns of the main Dartmouth site. Managed the design and production of online and print publications, including newsletters, posters, brochures, and the online journal, CREATE: Computing, Research and Teaching. Researched instructional technologies and their impact on teaching and learning, and represented Academic Computing on campus committees, including the Dartmouth Center for the Advancement of Learning.

Courseware Programmer

  • Macmillan/McGraw-Hill School Division
  • Farmington, Connecticut, USA
  • October 1995–February 1996
  • Served as programmer on a courseware design team to develop programs for the grade school market teaching phonics at varying levels of difficulty in an accessible and playful setting.

Designer/Programmer

  • Yale University School of Medicine
  • Center for Advanced Instructional Media
  • New Haven, Connecticut, USA
  • March 1991–December 1992
  • Designed and developed award-winning instructional CD-ROMs for medical and continuing education, including Atlas of Myocardial Perfusion Imaging and Introduction to Cardiothoracic Imaging.

Designer/Programmer

  • Yale University
  • Academic Computing Services
  • New Haven, Connecticut, USA
  • July 1990–March 1991
  • Served as production manager for Omnibus, a monthly computing supplement to Yale’s Weekly Bulletin and Calendar, and designed and developed publications and applications.

Special Projects Coordinator

  • Yale University
  • Academic Computing Services
  • New Haven, Connecticut, USA
  • February 1989–July 1990
  • Designed documents, articles, and graphics for computing publications, and developed application interfaces.

Education

Master of Arts in Liberal Studies

  • Wesleyan University, Middletown, Connecticut, USA
  • Graduate Liberal Studies Program, Humanities

Bachelor of Music

  • University of Connecticut, Storrs, Connecticut, USA
  • Music Theory and French Horn

Special Activities

Awards

  • Best Book in Computer Science, Web Teaching Guide
    American Association of Publishers/Professional and Scholarly Publishing Division, 2000
  • Bronze Award, Training and Support Web Site
    NewMedia Magazine INVISION Multimedia Awards, 1997
  • First Place, Interactive Media
    Health Sciences Communications Association, 1994
  • Silver Medal, Higher Education Applications
    NewMedia Magazine INVISION Multimedia Awards, 1994
  • Certificate of Merit, Scientific Paper
    Radiological Society of North America, 1993
  • Silver Medal, Professional Training
    New York Festivals International Interactive Multimedia Competition, 1993
  • Gold Medal, Corporate Applications-Medical Training
    NewMedia Magazine INVISION Multimedia Awards, 1993
  • Award of Excellence
    NewMedia Magazine INVISION Multimedia Awards, 1993
  • Certificate of Merit, Scientific Paper
    Radiological Society of North America, 1992
  • First Place, Interactive Media
    Health Sciences Communications Association, 1992
  • Elmer Friman Best-in-Show Award
    Health Sciences Communications Association, 1992

Publications

Professional Activities

  • Workshop: Developing a Manifesto for Accessible User Experience, with David Sloan and Léonie Watson. UXPA 2014, London, England, UK, July 2014.
  • Presentation: What is User Experience and Why Does it Matter? Digital Content Connect, Harvard University, Cambridge, Massachusetts, USA, June 2014.
  • Presentation: A Web for Everyone: Designing Accessible User Experiences. NH UXPA, PixelMEDIA, Portsmouth, New Hampshire, USA, June 2014.
  • Webinar: Involving People with Disabilities in UX Research. Inclusive Design 24 (#ID24), May 2014.
  • Presentation: Bringing User Perspectives to Accessibility Reviews: An MBTA/TPG Case Study, with Laura Brelsford (MBTA). a11ybos 2014, Cambridge, Massachusetts, USA, May 2014.
  • Presentation: Accessibility as a Design Challenge. IvyPlus Web Roundtable, Brown University, Providence, Rhode Island, USA, May 2014.
  • Presentation: Designing Accessibility, with David Sloan. Cambridge Usability Group, Cambridge, England, UK, March 2014.
  • Presentation: Accessibility in Practice: A Process-Driven Approach to Accessibility, with David Sloan. Cambridge Workshop on Universal Access and Assistive Technology (CWUAAT), University of Cambridge, Cambridge, England, UK, March 2014.
  • Webinar: A Web for Everyone: Involving People with Disabilities in UX Research. Usertesting.com, March 2014.
  • Keynote: Innovative Ideas Need An Innovation Process. HighEdWeb New England, Mount Holyoke College, South Hadley, Massachusetts, USA, March 2013.
  • Workshop: Using Design for Web Accessibility. John Slatin AccessU, Austin, Texas, USA, May 2012.
  • Presentation: Universal Design for Web Accessibility. PixelMEDIA, Portsmouth, New Hampshire, USA, October 2011.
  • Workshop: Usability through User-Centered Design. Yale College, New Haven, Connecticut, USA, October 2008.
  • Presentation: Adaptive Design for Web Environments, with Patrick J. Lynch. World Usability Day New England 2007, Dartmouth College, Hanover, New Hampshire, USA, November 2007.
  • Keynote: Access Great and Small. World Usability Day New England 2006, Landmark College, Putney, Vermont, USA, November 2006.
  • Workshop: Universal Usability, with Jonathan Lazar. Human-Computer Interaction Laboratory Annual Symposium, University of Maryland, College Park, Maryland, USA, June 2006.
  • Keynote: Designing Beneath the Surface of the Web. International Cross-Disciplinary Workshop on Web Accessibility (W4A), Fifteenth International World Wide Web Conference, Edinburgh, Scotland, UK, May 2006.
  • Presentation: Universal Usability for Websites. Extreme Makeover: Collegiate Edition, Sarah Lawrence College, Bronxville, New York, USA, March 2006.
  • Webcast: Designing Accessible Websites. Academic Impressions, January 2006.
  • Presentation: Universal Usability for Websites. World Usability Day New England 2005, Dartmouth College, Hanover, New Hampshire, USA, November 2005.
  • Presentation: Making Good Design Decisions. WebVisions 2005, Portland, Oregon, USA, July 2005.
  • Workshop: Universal Usability. WebVisions 2005, Portland, Oregon, USA, July 2005.
  • Workshop: Access by Design. New Media Consortium Summer Conference, University of Hawaii, Oahu, Hawaii, USA, June 2005.
  • Presentation: Reaching and Working with Mainstream Faculty – 2005. New Media Consortium Summer Conference, University of Hawaii, Oahu, Hawaii, USA, June 2005.
  • Presentation: Universal Usability. 2004 University Web Roundtable, Dartmouth College, Hanover, New Hampshire, USA, November 2004.
  • Presentation: Universal Usability: Usability for All Users. University of Connecticut, Storrs, Connecticut USA, November 2004.
  • Workshop: A Basis for Making Design Decisions and Guiding Principles for Accessible and Usable Websites. University of Rochester, Rochester, New York, USA, July 2004.
  • Workshop: Web Accessibility. Center for Educational Technology, Middlebury College, Middlebury, Vermont, USA, November 2003.
  • Symposium: Meet Them Where They Are: Designing Functional Library Web Pages. Annual River Campus Libraries Symposium, University of Rochester, Rochester, New York, USA, March 2003.
  • Workshop: Designing an Accessible Online Campus. SIGUCCS 2002, Providence, Rhode Island, USA, November 2002.
  • Presentation: Universal Design for Websites. Built Environments on the Web: Structure, Access, Wayfinding, and Delight, Dartmouth College, Hanover, New Hampshire, USA, October 2002.
  • Presentation: Access in the Academy. Web Design that Works for Everyone, Rhode Island School of Design, Providence, Rhode Island, USA, October 2002.
  • Presentations: The Information Evolution: How to Survive with the Fittest and The Usable Web: A User-Centered Approach to Website Design. Association of Vermont Independent Colleges, Norwich, Vermont, USA, June 2002.
  • Presentation: Usability: How to Build Web Sites that People Can Use. Vermont Library Conference, Burlington, Vermont, USA, May 2002.
  • Teleconference: Universal Design for the Web: Designing and Creating Accessible Web Environments. Accessibility: The New Y2K Teleconference for California Community Colleges, May 2002.
  • Presentation: Is Your Website Accessible? Design Guidelines for Web Developers. ADA Issues for Libraries, NELINET, Southborough, Massachusetts, USA, April 2002.
  • Presentation and Workshop: Universal Design and Usability. Academic Technology Roundtable, Wesleyan University, Middletown, Connecticut, USA, April 2002.
  • Workshop: Universal Web Design and Web Teaching. Conference on Teaching with Technology, The Leading Edge: Issues in Technology and Society, Illinois State University, Normal, Illinois, USA, March 2002.
  • Presentation: Accessible Web Design and Adaptive Technology. Teaching All Students: Using Universal Instructional Design to Reach a Diverse Student Body, The Ivy Access Initiative, Dartmouth College, Hanover, New Hampshire, USA, December 2001.
  • Keynote: Toward a Usable Web: Striving for the Ordinary. Fifth Annual October Conference for New England Librarians, Dartmouth College, Hanover, New Hampshire, USA, October 2001.
  • Presentation: Accessible Design: Just Do It. Fifth Annual October Conference for New England Librarians, Dartmouth College, Hanover, New Hampshire, USA, October 2001.
  • Presentation: Practical Accessibility in Web Page Design. NERCOMP Web Accessibility Workshop, Amherst College, Amherst, Massachusetts, USA, October 2001.
  • Presentation: Accessible Web Design. New Media Centers, California State University, Monterey Bay, California, USA, June 2001.
  • Presentation: Riding the Wave: Shifting Currents in Faculty Support. Syllabus Boston, Danvers, Massachusetts, USA, November 2000.
  • Presentation: Reaching and Working with Mainstream Faculty. New Media Centers, University of Virginia, Charlottesville, Virginia, USA, June 2000.
  • Workshop: Web Document Design: Creating Web Pages that Communicate. New Media Centers, University of Virginia, Charlottesville, Virginia, USA, June 2000.
  • Presentation: The Process of Web Teaching: From Planning through Assessment. Syllabus Boston, Worcester, Massachusetts, USA, November 1999.
  • Presentation: Website Design. Howard Hughes Medical Institute, Bethesda, Maryland, USA, September 1998.
  • Presentation: Faculty Support Successes and Challenges. New Media Centers 1998 Summer Conference, Boston, Massachusetts, USA, June 1998.
  • Poster Session: Poetry in Motion: The Rilke Site. CAUSE ’97, Orlando, Florida, USA, December 1997.
  • Presentation: Website Design. Creative Web-Based Library Education Projects Mini-Conference, Dartmouth College, Hanover, New Hampshire, USA, October 1997.
  • Scientific Exhibit: Myocardial Perfusion Imaging Atlas and Videodisc. Radiological Society of North America Annual Meeting, Chicago, Illinois, USA, November 1992.
  • InfoRADExhibit: Strategies for Computer-Based Teaching and Testing. Radiological Society of North America Annual Meeting, Chicago, Illinois, USA, November 1992.
  • Presentation and Workshop: Health Sciences Symposium, with C. Jaffe and P. Lynch. Kodak Center for Creative Imaging, Camden, Maine, USA, June 1992.
  • Workshop: Graphic User Interface Design, with P. Lynch. Health Sciences Communications Association Annual Meeting, Bethesda, Maryland, USA, June 1992.
  • Technology Exhibit: Myocardial Perfusion Imaging Atlas and Videodisc. European Congress on Radiology, Vienna, AUS. September 1991.

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