I started my career in interaction design in 1991 at the Yale Center for Advanced Instructional Media, creating award-winning interactive instructional software. I was an instructional technologist at Dartmouth College for 11 years before becoming Director of Web Strategy and Design. In this role I was responsible for planning and developing Dartmouth’s digital environment, leading a team of user-experience professionals responsible for web and media design, development, and production. More recently I was Web Strategy Project Lead at Harvard University, responsible for strategy and user experience design for the Harvard Web Publishing Initiative.
I am currently User Experience Strategy Lead with The Paciello Group.
I am co-author with Patrick Lynch of Web Style Guide, now in its third edition and translated into more than eight languages. I also wrote Web Teaching Guide, which won the American Association of Publishers award for the Best Book in Computer Science in 2000. My third book, Access by Design, combines the disciplines of universal design, accessibility, and usability into guidelines for designing websites that are universally usable. My latest book, A Web for Everyone: Designing Accessible User Experiences with Whitney Quesenbery, was published in 2014 by Rosenfeld Media.
My publication and presentation credits also include the New York Times, Peachpit, and Digital Web Magazine, and the International Cross-Disciplinary Workshop on Web Accessibility (W4A), WebVisions, World Usability Day, and the Human-Computer Interaction Laboratory Annual Symposium. I have been member of the Web Accessibility Initiative, and consulted for the Dartmouth Hitchcock Medical Center and the World Health Organization.
I am available for consulting, speaking engagements, and writing projects. Please contact me at email@example.com.
Photo by Paul Horton, paulhortonphoto.com